Jai Luke
Jai Luke Design (UI/UX/VD/GD)
JL_Header_CityWestWater2.png

Various print and digital designs for City West Water

The who

City West Water (now Greater Western Water).
A Government owned water utility provider in Melbourne, Victoria.

My role

Visual/Graphic Designer

Tools

Illustrator, InDesign, Photoshop

The request

Various graphic design requests for print and digital collateral for City West Water (CWW), before they joined with Western Water to form Greater Western Water.

Face-to-face services pilot collateral

CWW ran a face-to-face customer service pilot, where CWW service agents were based at Maribyrnong City Council for our customers to speak to in person, as opposed to just over the phone. I designed various collateral for this project (posters, onsite signage and the final findings report).

2 Posters on a concrete wall advertising the CWW Face-to-face services pilot

In the final pilot outcomes report, an engaging way to sprinkle the statistics from the pilot was by creating full-page text-based infographics to break up the report text and images.

the inside spread from the pilot report, showing a image, a text panel and on the other page an infographic
Infographic examples from the report.

Various print documnents

I designed various forms and factsheets that needed updating.

Examples of CWW fact sheets and PDF forms.

I designed a mid-year report that CWW has to publish to show customers what how they are tracking against outcomes the organisation aims to meet during the year.

An extract from the mid-year Essential Services Commission report document

Bringing service blueprints to life

After a new service design was finsihed I would bring the blueprints to life as a tool for the organisation to understand how the new service design affects and benefits the customer.

Snippets from the Designed blueprint, which depicts a customer's journey through a service with illustrations and speech bubbles to help tell the story

Digital icons

Creating map pins for the CWW outage map. Adding a gradient to these pins helped them feel 3-D like and they now stand out from the map background.

New map icons for the CWW Outage map. Each map pin has an icon inside it to help identify what the pin is being used for.

Creating icons for the internal IT Request interface (ServiceNow).

New icons for the internal IT reporting systems

Infographics

Designing graphical ways of communicating to customers where their water bill money goes for social media and the CWW website.

An infographic showing where the customers money gets spent at CWW

The outcome

My designs were utilised right up until July 2021 when City West Water integrated with Western Water to form a new organisation - Greater Western Water (GWW). At this time, collateral was re-branded to GWW and I moved into a UI/UX Designer specific role.